ORDERS

WHAT HAPPENS IF I ENTER WRONG INFORMATION?

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior sending your order. Unfortunately if those information affect the delivery of your package and your order is already sent out, as a customer you're responsible for the extra cost that may occur

CAN I MAKE CHANGES TO MY ORDER AFTER SUBMITTING PAYMENT?

Unfortunately, we can't make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom. Then, after the order has been cancelled, you can go back in and place a new order with the correct items. This way, you can avoid being billed for two orders.

CAN I CANCEL MY PURCHASE?

If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.

HOW CAN I TRACK MY ORDER?

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

SHIPPING/DELIVERY

WHAT HAPPENS IF I HAVEN'T RECEIVED MY ORDER?

If you haven't received your order, please first check if you have provided us with the correct information. If you have provided correct information contact our Customer Service by clicking here and we will help you.

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE?

In the event that products are returned to us due to customer failing to pick up their package, we charge a 200kr fee. This covers shipping to and from you, as well as handling and restocking of products.

HOW WILL I KNOW WHEN MY PARCEL HAS ARRIVED?

The first attempt is always home delivery but if you're not home the freight company will leave a note on your door with more information.

HOW DO YOU SHIP PACKAGES?

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

HOW LONG WILL DELIVERY TAKE?

We pack your order as soon as possible and ship it from our warehouse located in Sweden. Delivery is normally within 3-7 business days from the order date. We aim to dispatch your order within one day of your order being placed, however please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.

RETURNS

IS THERE A FEE FOR RETURNS?

The customer has to pay a return fee of 69 kr

HOW DO I RETURN MY ORDER?

Please note that the return must be sent back to Denmark. Register your return via the link below. After registration you will receive an email containing instructions and address details. Your return package must be well-protected.

Create a return

CAN I RETURN MY ORDER?

There is always a 365-day return policy for products purchased at Desenio.co.uk. This means that you have the right to revoke your purchase by emailing Desenio within 365 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period). Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. Unfortunately, we cannot offer the right of return or exchange on personalised posters printed to order. Unfortunately, we cannot offer the right of return or exchange on personalised posters printed to order.

EXCHANGES

HOW DO I EXCHANGE A PRODUCT?

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

CLAIMS

DO I NEED TO RETURN THE DAMAGED PRODUCT I RECEIVED?

You do not need to return a damaged product to us. Read more about how you do a claim under the question “What should I do if a product is damaged or incorrect?”.

WHAT SHOULD I DO IF A PRODUCT IS DAMAGED OR INCORRECT?

In the event that you receive a defective or incorrect item, we want to make it right as soon as possible. Please email the following information by clicking here: - Email address that you used when placing the order

Order number

Customer name

Photo of damaged or incorrect item.

Photo of your package, if that is possible Our customer service team will get back to you shortly.

REFUNDS

HOW WILL I RECEIVE MY REFUND?

If you paid for your order with a card, your refund will be issued back to the same card. Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren't met, we will deduct the discount from your refund.

WHEN WILL I RECEIVE MY REFUND?

Shot with love makes every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that Shot with love must have received your order return or a mailing receipt before we can issue a refund.

ABOUT THE PRODUCTS

HOW DO PERSONALISED PRINTS WORK?

Personalised posters allow you to customise your poster to produce a unique product made specially for you. Choose the design you’re interested in, write the text you want on it, then add it to your shopping cart and complete your purchase. Your poster is then printed to order and sent home to you. Note that if you also order other items, you may receive two deliveries as they are shipped from different warehouses. Unfortunately, we cannot offer the right of return or exchange on personalised posters as they are printed to order.

CAN I ORDER A POSTER IN A CUSTOM SIZE OR DESIGN?

Our posters can be ordered in other sizes than those listed on the website. Unfortunately, we don't print customers' own designs.

WHAT KINDS OF PAPER ARE YOUR POSTERS PRINTED ON?

We print our posters on

Mat coated 180 g

Semmi gloss 200 g

Canon Peral 215g

OFFERS

MY DISCOUNT CODE ISN'T WORKING.

Please double-check the spelling of the code, and look to see if there is an expiration date. If not, please contact customer service so that we can help you.

I FORGOT TO ENTER MY DISCOUNT CODE.

Contact customer service, and we'll help you out as best we can.